Cancellation Policy

When you purchase a subscription you'll receive recurring access to the software and your data from the Smart Seat. Your payment details will be stored securely and you'll be charged for each of these recurring payments, depending on the option of frequency and duration that you selected at checkout. Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription you can cancel it at any time. If you want to cancel or change your subscription, you can do it at any time. To cancel your subscription, please contact Casana at support@casanacare.com. See our returns policy here for more details on returns and refunds.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect a partial or full deposit at checkout, store your payment method, then fulfill and charge the remaining payment at a future date. You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.