Casana Application End User License Agreement
Date of last revision: April 7, 2026
This End User License Agreement ("EULA") is a binding legal agreement between you, whether personally or on behalf of an entity, ("you") and Casana Care, Inc. DBA Casana ("Casana"). By downloading, installing or using the Software or the Casana System (as defined below), you agree to be bound by the terms of this EULA. If you do not agree to this EULA, do not click the button accepting and agreeing to be bound by this EULA and do not use the Software or Casana System. You agree that the use of the Software or the Casana System signifies that you have read, understood, and agree to be bound by this EULA. Your use of Casana's website located at www.casanacare.com, including the ability to purchase a Casana Smart Seat device and subscribe to the Software, is governed by the Casana Terms of Use located at /terms-of-use ("Terms of Use"), into which this EULA is incorporated by reference.
The Software is provided to you under this EULA solely for your own personal use. When using the Software or the Casana content, a Casana Smart Seat device, Casana features or any other services (collectively, the "Casana System"), you will be subject to any additional terms applicable to such services that may be posted on https://www.casanacare.com from time to time, including, without limitation:
- The Casana Privacy Policy located at /privacy-policy (the "Privacy Policy").
- The Casana Consumer Health Data Privacy Notice located at /consumer-health-data-privacy-notice.
- All such terms are hereby incorporated by reference into this EULA.
PLEASE READ THIS EULA CAREFULLY, AS IT CONTAINS AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST CASANA ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.
Description of Software
"Software" means (a) Casana's proprietary web applications ("Web App") and mobile applications (the "Mobile Apps", and together, the "Apps") through which subscribers can access certain functionality for Casana's Smart Seat device and receive certain data derived from use of Casana's Smart Seat device and (b) the firmware installed on a Casana Smart Seat device.
Apps
The Apps and related services are accessible through the Apple App Store and Google Play Store, or other distribution channels ("Distribution Channels"). You must comply with the conditions of use that apply to the Distribution Channel used to download the App, including those set forth in the Apple App Store Required Terms and Google-Sourced Software sections below. This EULA is between you and Casana only, and not with the Distribution Channel. To the extent that you utilize any other third-party products and services in connection with your use of the Casana System, you agree to comply with all applicable terms of any agreement for such third-party products and services.
If you subscribe to one of the Mobile Apps, you must download such Mobile App to your personal device before using it. Downloading or otherwise using any App and exchanging data between an App and Casana requires an internet connection that you must provide. The quality of your internet connection, as well as the performance of your personal device, may affect your optimal use of the App. Casana makes no guarantee that your personal device will be compatible with any App. You are solely responsible for confirming that your personal device and any App are compatible.
The Software analyzes information transmitted by the User and information that is collected automatically by your use of the Smart Seat device. The goal is to assist users in better understanding their health status. The Smart Seat device and the accompanying Software are not intended to diagnose, treat, prevent, or cure any disease or medical condition. Access to features such as participation in research projects may necessitate affirmative consent by checking a designated box or, in certain cases, completing a form. For further information, please refer to our Privacy Policy.
Licenses and Rights to Use Software
Solely to the extent that you have an active Subscription (as defined below), subject to these terms and conditions of this EULA, Casana hereby grants to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Web App for your own personal use solely in connection with the Casana System during the term you have an active Subscription.
Solely to the extent that you have an active Subscription, subject to these terms and conditions of this EULA, Casana hereby grants to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to (a) install each Mobile App on one mobile device and (b) use such Mobile App for your own personal use solely in connection with the Casana System during the term you have an active Subscription. For clarity, the foregoing is not intended to prohibit you from installing any Mobile App on another device on which you also agreed to the terms and conditions of this EULA. Each instance of this EULA that you agree to in connection with downloading a Mobile App grants you the aforementioned rights in connection with the installation and use of such Mobile App on one device.
The Smart Seat may include firmware that is pre-installed at the time of purchase. Subject to your compliance with this EULA, Casana grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use such firmware solely as embedded in the Smart Seat and solely for your personal use of the product. You may not copy, modify, distribute, or use the firmware separately from the Smart Seat.
Term and Termination
This EULA commences upon your first access to the Software and continues until terminated by you or by Casana as set forth herein.
Termination by You
You may terminate this EULA at any time by ceasing all use of the Software and deleting the Apps from all of your devices. Termination of this EULA will automatically result in cancellation of any active Subscription and be subject to the terms set forth in Section 7 of the Terms of Use that apply in the event of your cancellation of a Subscription.
Termination by Casana: For Cause
Casana may suspend or terminate your access to all or part of the Software immediately and without prior notice if you breach this EULA or the Terms of Use, violate applicable law, fail to pay applicable Subscription fees, or engage in conduct that Casana determines in its sole discretion to be harmful to other users, Casana, or third parties. Such termination will also result in cancellation of active Subscriptions, and will be subject to the terms set forth in Section 7 of the Terms of Use that apply in the event of Casana's cancellation of your Subscription for cause. In cases of termination for cause, Casana shall have no obligation to provide a refund for any prepaid Subscription period.
Termination by Casana: Without Cause
Casana may also suspend, terminate, or discontinue access to all or part of the Software without cause. Such termination will also result in cancellation of active Subscriptions, and will be subject to the terms set forth in Section 7 of the Terms of Use that apply in the event of Casana's cancellation of your Subscription without cause.
Discontinuation
Casana may, in its sole discretion, discontinue providing the Products, Software, Subscriptions, or any part thereof, with or without notice. In such an event, Casana will make reasonable efforts to provide paying subscribers with advance notice and will honor any prorated refund obligations.
Effect of Termination
Upon any termination of this EULA, all rights and licenses granted to you under this EULA shall immediately cease and you must stop all use of the Software. Termination of this EULA does not affect any rights or obligations that have accrued prior to the date of termination. Termination of this EULA will automatically result in cancellation of any active Subscription. Certain provisions survive termination as set forth in the Survival section below.
Subscription Terms
Subscription Plans
Certain features of the Apps require a paid subscription ("Subscription"). Available Subscription plans, pricing, and included features are presented to you within the Apps and on the Website at www.casanacare.com, and may be updated from time to time at Casana's discretion. The terms governing the purchase of Subscriptions, including billing and payment terms, auto-renewal terms and cancellation are set forth in, and governed exclusively by, the Terms of Use.
Effect of Cancellation of Subscription
The Terms of Use sets forth the effects of cancellation of Subscriptions.
Proprietary Rights and Ownership
Title, ownership, and all rights (including, without limitation, all intellectual property rights) in and to the Software and the Casana System shall remain solely with Casana. This includes, without limitation, all patents, copyrights, trademarks, trade secrets, and any other proprietary rights embodied in or associated with the Software, the Casana System, and any updates, modifications, or derivative works thereof.
Except for the limited license expressly granted to you in this EULA, no other rights are granted to you, whether express or implied, by estoppel, or otherwise. Casana reserves all rights not expressly granted to you in this EULA. Nothing in this EULA shall be construed as conferring any right or license to use any of Casana's trademarks, service marks, logos, or brand names without the prior written consent of Casana.
You acknowledge that the Software and the Casana System are protected by copyright, patent, trade secret, and other intellectual property laws of the United States and international treaties. You agree not to take any action that would jeopardize, limit, or interfere with Casana's ownership of or rights in the Software or the Casana System.
Feedback
You may (but are not required to) provide us with suggestions, comments or other feedback regarding the Casana System ("Feedback") or other user-generated content, such as reviews or testimonials ("UGC"). If you do provide us with Feedback or UGC, then Casana may, and you hereby grant Casana a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual license to, use, disclose, reproduce, publish, distribute and otherwise commercially exploit such Feedback or UGC for any purpose, without compensation to you. Any Feedback or UGC you submit to us will be considered non-confidential and non-proprietary to you. Casana reserves the right to moderate, edit, or remove any Feedback or UGC, at its sole discretion, such as that which contains content that makes any medical or clinical claims about the Casana System, personal health information, or defamatory language.
Third Party Materials
The Software may display, include, or make available third-party content (including data, information, applications, and other products, services, and/or materials) or provide links to third party websites, applications or services, including through third party advertising ("Third-Party Materials"). You acknowledge and agree that Casana is not responsible for Third Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Casana does not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Materials. Third-Party Materials are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions. Links to such Third-Party Materials are not an endorsement by Casana.
Restrictions
You understand and agree that you shall only use the Software in a manner that complies with any and all applicable laws, rules and regulations in the jurisdictions in which you use the Software and in accordance with the EULA. Your use also shall be in accordance with applicable restrictions concerning privacy and intellectual property rights.
Without limitation, you shall not, and shall not assist or enable others to:
- Allow any third party to use the Software without the prior written consent of Casana;
- Modify or create derivative works, in whole or in part, based on the Software;
- Use the Software for any purpose except as described herein;
- Copy or reproduce the Software except as described herein;
- Rent, lend, sell, assign, license, sublicense, disclose, distribute or otherwise transfer or make available the Software or any copies of the Software in any form to any third parties;
- Remove, disable, circumvent or otherwise create or implement any workaround to any copy protection, rights management or security features in or protecting the Software;
- Alter, modify, translate, decompile, decode, reverse assemble or reverse engineer the Software, or attempt to do any of the foregoing, except to the extent this prohibition is not permitted under an applicable law; or
- Remove, obscure or alter any proprietary notices or marks on the Software;
- Use the Software in order to build a competitive product or service;
- Use the Software to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third party privacy rights; or
- Use the Software in any manner or for any purpose that infringes, misappropriates or otherwise violates any intellectual property right or other right of any third party.
Age Requirements
The Software and the Casana System are intended solely for individuals who are 18 years of age or older. By downloading, installing, or using the Software, you represent and warrant that you are at least 18 years of age. If you are under 18, you are not authorized to use the Software or the Casana System under any circumstances, with or without parental or guardian consent.
Casana does not knowingly permit users under the age of 18 to access the Software. If Casana becomes aware that a user under the age of 18 has created an Account (as defined below) or is using the Software, Casana will terminate that user's access and take steps to delete any associated personal information in accordance with the Privacy Policy. If you believe a minor under the age of 18 is using the Software, please contact us immediately at privacy@casanacare.com.
Note: The Smart Seat System may be used in shared household environments. If a minor uses the Smart Seat device, the Account holder is responsible for ensuring appropriate consent and oversight consistent with applicable law. Please refer to the Privacy Policy for information on how Casana handles data generated by minors.
Your Responsibilities
You may be required to register for an account ("Account") with Casana in order to access and use the Software and/or the Casana System. When registering for an Account, you (a) must provide true, accurate, and complete information, (b) establish a username and password, and (c) maintain and promptly update such information so it is current at all times. If you are creating an Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant Casana all permissions and licenses provided in this EULA. You agree to keep your login information strictly confidential and to take all reasonable precautions to prevent unauthorized use, misuse or compromise of your login information. You will immediately notify Casana of any unauthorized use of your login information or any other breach of security. You are liable for all activities through the use of your login information by contacting at privacy@casanacare.com. You will indemnify, defend and hold Casana harmless from all liabilities, losses, damages, costs and expenses (including, without limitation, reasonable attorneys' fees and costs) incurred by Casana to the extent resulting from the use and/or compromise of your login credentials, unless the unauthorized use, misuse or compromise of your login is solely attributable to Casana's gross negligence or willful misconduct. Casana will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.
By creating, uploading, sending, receiving, storing or otherwise making available any data through the Software ("Account Content"), you hereby grant Casana a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable and transferable license to such Account Content to access, use, store, copy and transmit such Account Content to provide the Software and/or the Casana System. Casana does not claim any ownership rights in any Account Content.
You acknowledge that Casana has no obligation to monitor the access to or use of the Software or to review, disable access to, or edit any Account Content, but has the right to do so to (i) operate, secure and improve the Software and/or Casana System (including without limitation for fraud prevention, risk assessment, investigation and support purposes); (ii) ensure compliance with this EULA; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Account Content that it determines is harmful or objectionable; or (v) as otherwise set forth in this EULA. You agree to cooperate with and assist Casana in good faith, and to provide Casana with such information and take such actions as may be reasonably requested by Casana with respect to any investigation undertaken by Casana or a representative of Casana regarding the use or abuse of the Software.
Consent to Use Data
You agree that Casana may collect and use technical data and information relating to your use of the Software and/or the Casana System. You further authorize Casana and its affiliates and service providers to collect, analyze, and process such data (including creating aggregated and de-identified data) in connection with the Software and the Casana System. Casana may use this information, as long as it is in a form that does not personally identify you, to improve and develop products and services.
You acknowledge that the Smart Seat may continue to transmit data to Casana even if your Subscription is inactive or you are not actively using the Software. Casana will continue to collect and process such data unless you request that data collection be discontinued.
Personal Information
All personal information that we collect or you provide to us will be governed by the Privacy Policy. If you use the Casana System, the personal information you provide to Casana will also be governed by the Privacy Policy.
By agreeing to this EULA, you acknowledge and warrant that if you are providing data on behalf of another individual, you have the necessary legal authority to do so. This includes but is not limited to situations where you are acting as a caregiver, legal guardian, or authorized representative. You agree to indemnify and hold harmless Casana from any claims, damages, or liabilities arising out of your failure to obtain proper authorization or consent to provide such data. Additionally, you understand that Casana may rely on your representation of legal authority to collect and process data on behalf of the user, and any misuse or unauthorized collection of data may result in termination of your access to the app and legal action as deemed necessary.
No Warranty
CASANA PARTIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SOFTWARE WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED MANNER, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE SOFTWARE IS FULLY COMPATIBLE WITH ANY PARTICULAR PLATFORM. THE SOFTWARE, THE CASANA SYSTEM, AND ALL DATA, CONTENT, AND OUTPUTS PROVIDED THROUGH THEM ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS AND NO WARRANTY, EITHER EXPRESS OR IMPLIED, IS GIVEN. CASANA PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND REGARDING THE SOFTWARE, CASANA SYSTEM OR OTHERWISE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY TO YOU.
THE SOFTWARE, THE CASANA SYSTEM, AND THE SMART SEAT ARE NOT MEDICAL DEVICES. YOU EXPRESSLY AGREE THAT THE SOFTWARE AND THE CASANA SYSTEM DO NOT INVOLVE THE PROVISION OF MEDICAL ADVICE BY CASANA PARTIES. THE SOFTWARE AND/OR THE CASANA SYSTEM IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION. THE SOFTWARE IS FOR INFORMATIONAL PURPOSES ONLY AND CANNOT REPLACE THE SERVICES OF PHYSICIANS OR MEDICAL PROFESSIONALS.
THE SOFTWARE AND THE CASANA SYSTEM ARE NOT INTENDED TO BE AND SHOULD NOT BE USED IN PLACE OF (A) THE ADVICE OF YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, (B) A VISIT, CALL, OR CONSULTATION WITH YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, OR (C) INFORMATION CONTAINED ON OR IN ANY PRODUCT PACKAGING OR LABEL. YOU AGREE THAT YOU WILL NOT RELY ON THE SOFTWARE, THE CASANA SYSTEM, OR ANY DATA OR OUTPUTS PROVIDED THROUGH THEM FOR MEDICAL OR CLINICAL DECISION-MAKING. YOU SHOULD ALWAYS CONSULT A QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY MEDICAL OR HEALTH-RELATED DECISIONS.
Right to Change EULA, Modify or Update Software
Changes to this EULA
Casana reserves the right to change portions of this EULA at any time. If Casana does so, Casana will indicate at the top of the page the date this EULA was last revised. Casana will also notify you of any material changes via email notification or through other reasonable means at least fourteen (14) days before such changes become effective, except that changes addressing new functions of the Casana System or changes made for legal reasons may become effective immediately. Your continued use of the Software after any such changes become effective constitutes your acceptance of those changes. If you do not agree to any revised EULA, you must stop using the Software. It is your responsibility to review this EULA periodically to assess whether any changes have been made.
Changes to the Software
Casana reserves the right to develop and provide changes, updates, patches, or modifications to the Software at any time, which may add, change, or remove certain features or functionality. You agree that Casana has no obligation to provide any particular update or to continue to provide or enable any particular feature or functionality. Failure to install required updates may result in degraded performance or loss of access to certain features.
Survival
The following sections of this EULA shall survive any termination or expiration of this EULA, regardless of the reason for termination:
- Proprietary Rights and Ownership — Casana's ownership of and all rights in the Software and Casana System remain in full force following termination
- Feedback — the license granted to Casana for any Feedback you submitted remains perpetual and irrevocable following termination
- Consent to Use Data — Casana's right to use de-identified technical data already collected prior to termination
- No Warranty — all warranty disclaimers survive termination
- Indemnification — your indemnification obligations to Casana survive termination
- Limitation of Liability — all liability limitations and exclusions survive termination
- Export Restrictions — your export compliance obligations survive termination
- Class Action Waiver — the waiver of class action rights survives termination
- Dispute Resolution; Governing Law — the arbitration agreement and governing law provisions survive termination and continue to apply to any disputes arising out of or relating to this EULA or your use of the Software
- General — all miscellaneous provisions in the General section, including the statute of limitations, assignment restrictions, and severability, survive termination
In addition, any payment obligations outstanding at the time of termination, and any provisions that by their plain meaning are intended to survive termination, shall also survive.
U.S. Government Restricted Rights
The Software and accompanying documentation are provided with restricted rights. Use, duplication, or disclosure by the U.S. Government is subject to the restrictions as set forth in subparagraph (c)(1)(iii) of DFARS 252.227-7013 (The Rights in Technical Data and Computer Software) or subparagraphs (c)(1) and (2) of 48 CFR 52.227-19 (the Commercial Computer Software - Restricted Rights), as applicable.
Open Source
The Software may contain or be provided together with open source software. Each item of open source software is subject to its own applicable license terms, which can be found in the Software documentation or the applicable help, notices, about or source files. Copyrights to the open source software are held by the respective copyright holders indicated therein.
Indemnification
By accepting this EULA, you agree to indemnify and otherwise hold harmless Casana, its officers, employees, agents, subsidiaries, service providers, licensors, current and future affiliates and other partners (collectively, "Casana Parties") from any claims or suits, or direct, indirect, incidental, special, consequential or exemplary damages, costs and expenses, including attorneys' fees and court costs, arising out of, relating to, or resulting from your (a) use of the Software or any other matter relating to the Software and/or the Casana System; (b) your breach of this EULA; (c) your violation of applicable laws and regulations; and/or (d) your violation of the rights of a third party, including but not limited to intellectual property rights.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT CASANA PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF CASANA PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE CASANA SYSTEM; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE CASANA SYSTEM; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE CASANA SYSTEM; OR (E) ANY OTHER MATTER RELATING TO THE CASANA SYSTEM. IN NO EVENT, AND REGARDLESS OF THE FORM OF THE ACTION, WILL CASANA PARTIES' TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER EXCEED THE AMOUNT YOU HAVE PAID CASANA IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE CASANA SYSTEM WITH THIS EULA, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE CASANA SYSTEM.
IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED "INDEMNIFICATION," "DISCLAIMER OF WARRANTIES," AND "LIMITATION OF LIABILITY" ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.
Export Restrictions
This EULA is expressly made subject to any laws, regulations, orders or other restrictions on the export from the United States of America of the Software or information about such Software which may be imposed from time to time by the government of the United States of America. You shall not export the Software or information about the Software without consent of Casana and compliance with such laws, regulations, orders or other restrictions. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Dispute Resolution By Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
Agreement to Arbitrate
This Dispute Resolution by Binding Arbitration section is referred to in this EULA as the "Arbitration Agreement." You agree that any and all disputes or claims that have arisen or may arise between you and Casana, whether arising out of or relating to this EULA (including any alleged breach thereof), the Casana System, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this EULA, you and Casana are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND CASANA AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND CASANA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
Pre-Arbitration Dispute Resolution
Casana is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer's satisfaction by emailing customer support at support@casanacare.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to Casana should be sent to support@casanacare.com ("Notice Address"). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Casana and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Casana may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Casana or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Casana is entitled.
Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association's ("AAA") rules and procedures, including the AAA's Consumer Arbitration Rules (collectively, the "AAA Rules"), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, https://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found at the AAA's consumer arbitration page, https://www.adr.org/consumer. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of this EULA as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under this EULA and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Unless Casana and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination will be made by AAA. If your claim is for $10,000 or less, Casana agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
Costs of Arbitration
Payment of all filing, administration, and arbitrator fees (collectively, the "Arbitration Fees") will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. To the extent any Arbitration Fees are not specifically allocated to either Casana or you under the AAA Rules, Casana and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of such Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of any Arbitration Fees, Casana will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Casana will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys' fees will be governed by the AAA Rules.
Confidentiality
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Severability
If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) above titled "Prohibition of Class and Representative Actions and Non-Individualized Relief" above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled "Prohibition of Class and Representative Actions and Non-Individualized Relief" are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of this EULA will continue to apply.
Future Changes to Arbitration Agreement
Notwithstanding any provision in this EULA to the contrary, Casana agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Casana System, you may reject any such change by sending Casana written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted this EULA (or accepted any subsequent changes to this EULA).
Apple App Store Required Terms
The following terms apply to your use of the App obtained through the Apple App Store and are required by Apple Inc. ("Apple"):
Acknowledgment
You acknowledge that this EULA is between you and Casana only, and not with Apple. Casana, not Apple, is solely responsible for the App and its content. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
Scope of License
The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other Accounts associated with you via Family Sharing or volume purchasing.
Maintenance and Support
Casana, not Apple, is solely responsible for providing any maintenance and support services with respect to the App, as specified in this EULA or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
Warranty
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Casana's sole responsibility, as governed by this EULA.
Product Claims
Casana, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
Intellectual Property Rights
In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Casana, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
Legal Compliance
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer Contact
If you have any questions, complaints, or claims with respect to the App, please contact Casana at: Casana Care, Inc., 150 Metro Park, Suite A, Rochester, NY 14623, privacy@casanacare.com
Third-Party Beneficiary
You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this EULA, and that upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof.
Google-Sourced Software
The following applies to any App you download from the Google Play Store ("Google-Sourced Software"): (a) you acknowledge that this EULA is between you and Casana only, and not with Google, Inc. ("Google"); (b) your use of Google-Sourced Software must comply with Google's then-current Google Play Terms of Service; (c) Google is only a provider of Google Play where you obtained the Google-Sourced Software; (d) Casana, and not Google, is solely responsible for Casana's Google-Sourced Software; (e) Google has no obligation or liability to you with respect to Google-Sourced Software or this EULA; and (f) you acknowledge and agree that Google is a third-party beneficiary to this EULA as it relates to Casana's Google-Sourced Software.
Accessibility
Casana is committed to ensuring that the Software is accessible to users with disabilities. We strive to meet applicable accessibility standards and welcome feedback on how we can improve the accessibility of our Software. If you experience any accessibility barriers or require accommodations to use the Software, please contact us at: Casana Care, Inc., 150 Metro Park, Suite A, Rochester, NY 14623, support@casanacare.com
General
This EULA constitutes the entire agreement between you and Casana and governs your use of the Software, superseding any prior agreements between you and Casana with respect to the Software. You also may be subject to additional terms and conditions that may apply when you use affiliate or third-party services, third-party content, or third-party software.
This EULA shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Casana submit to the personal and exclusive jurisdiction of the state and federal courts located within Monroe County, New York. The failure of Casana to exercise or enforce any right or provision of this EULA will not constitute a waiver of such right or provision. If any provision of this EULA is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this EULA remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Casana System or this EULA must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign this EULA without the prior written consent of Casana, but Casana may assign or transfer this EULA, in whole or in part, without restriction. The section titles in this EULA are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail.
Relationship of the Documents: This EULA and the Terms of Use together govern your relationship with Casana. In the event of any conflict between this EULA and the Terms of Use, the following rules apply: Software and app-specific matters — including the license grant, software restrictions, software updates, open source terms, and U.S. Government rights — shall be governed by this EULA; Subscription billing, auto-renewal, and cancellation — shall be governed exclusively by the Terms of Use.
