Skip to main content

SmartSeat Resources

Last Updated:

Welcome to Casana’s SmartSeat Support Page. Explore the content below, or contact us for assistance.

SmartSeat Installation:

Is the SmartSeat difficult to install?

Your SmartSeat is designed for easy installation, similar to a regular toilet seat. Step-by-step instructions are provided in the Casana app and no special tools are required. 

Can someone assist me with the installation if I’m unable to do it myself?

Of course! We recommend asking a family member, friend, or hiring a professional for installation if you need assistance. At this time, Casana does not provide an installation service. If you would like a Casana Support team member to walk you through the installation via the phone, please call our support line at (585) 497-2534.

Will the SmartSeat fit on my existing toilet?

Currently, all SmartSeats are designed to fit elongated toilets only. To determine if a toilet is elongated, measure from the center of the bracket/bolts at the back of the seat to the front outer edge of the bowl. If the measurement is less than 18” or greater than 19”, the SmartSeat will likely not fit. 

Do I need to use tools to install the SmartSeat?

We recommend using an adjustable wrench while attaching the seat. The installation process is straightforward and similar to replacing a standard toilet seat.

How do I know if my bathroom has the right electrical setup for the SmartSeat?

Your SmartSeat is completely battery-powered. You’ll never have to plug it into an outlet. 

Will installing the SmartSeat require any changes to my plumbing?

No, the SmartSeat does not require any modifications to your standard plumbing. It installs just like a regular toilet seat.

What if the seat doesn’t fit or work properly after installation?

If you encounter any issues with fit or functionality, please contact our support team by emailing support@casanacare.com or call (585) 497-2534. We can assist with troubleshooting or advise on the next steps to ensure your SmartSeat works as intended.

SmartSeat Maintenance:

How do I maintain my SmartSeat?

Maintenance of the SmartSeat is simple. We recommend periodically checking the battery level of your seat by visiting the Seat page in the Casana app and regularly cleaning your seat. 

You can clean the SmartSeat in the same manner that you would clean a normal toilet seat. 

  • Do not use abrasive cleaners or tools to clean the SmartSeat (e.g. powdered cleaners, scouring pads, cleaners containing bleach). 
  • The SmartSeat should not be immersed fully in water or put into a dishwasher to be cleaned. 
  • The top of the SmartSeat should be clear of visible grime and dirt to ensure the sensors make good contact with the skin. 
  • The SmartSeat has slow-close hinges. Do not slam the SmartSeat shut.

How is my SmartSeat powered?  

Your SmartSeat is battery-powered. The battery is accessible through a panel on the back of the seat. You can view your battery level on the Seat page. If the battery runs low in your seat, contact Casana at support@casanacare.com or call (585) 497-2534. We will send a replacement battery and tool free of charge. 

What is the red light on the seat?

Each time you use your SmartSeat, the PPG sensor will shine a small red light. That light allows the seat to capture your blood oxygen level. The light will turn off automatically after a few seconds.

Is there a camera in the seat?

No. There is no camera in the SmartSeat.

Can my SmartSeat monitor more than one person?

Yes. Up to three people can use one SmartSeat to monitor their health. To add a new seat user, navigate to the Seat page and select Add new seat user.

Can other, non-monitored people use my SmartSeat, such as guests?  

Absolutely! The SmartSeat will not display their data.

SmartSeat Functionality and Data:

How do I know the SmartSeat is working?  

You can find details about your SmartSeat on the Seat page of the Casana app. The Seat Status will tell you if your seat is connected to Wi-Fi and the Casana Cloud. You can also see if sits are being uploaded by selecting the See All Data button from the Home page or checking the Review Unassigned Sits section on the Seat page.

How will my SmartSeat know that it’s me? 

Your SmartSeat will use a combination of factors from your setup sit and the seat’s sensor data to distinguish between different people. This means that anyone can use the SmartSeat in your home. 

Who will have access to my health data?  

Your data privacy is our top priority. You will have access to your data and can choose to share your data with others, such as family members or a caregiver. Please note that if you allow someone else to set up your account and perform seat setup on your behalf, they will automatically have access to your data unless you change this on the Share page in the Casana App. 

How does Casana store my health data?  

At Casana, we store your health data securely and adhere to strict privacy standards. For detailed information on our privacy policy, please visit www.casanacare.com/privacy.

Casana App:

How do I share my data?

Sharing your data is made easy with the Casana app. Navigate to the Share page and follow the on-screen instructions.

Actions you can take on the Share page include:

  1. Invite others to see your data
  2. See who you are currently sharing your data with
  3. See who is currently sharing their data with you
  4. Remove the access of those who can see your data
  5. Stop following/viewing the data of those who are sharing with you

Can I export my data?

You may export your data as a PDF by selecting the See All Data button on the Home page, and then selecting the Export button. 

What if my sit doesn’t appear in the app?

Your sit may not appear in the app for several reasons.

  1. The sit was not identified as you.
    • In this case, navigate to the Seat Settings page, select the Review unassigned sits button, and claim any sits you believe belong to you.
  2. The sit quality was too low.
    • Sometimes a sit’s quality was too low to be interpreted. When this happens, no health data is calculated and the sit does not appear in the Casana app.
    • What makes a low-quality sit? Frequent movement or not sitting directly on the sensors can cause low sit quality. Try to sit calmly with your skin making direct contact with the seat’s sensors for at least 20 seconds for best results.
  3. Your seat has lost connection to Wi-Fi.
    • If your Wi-Fi has changed, update your seat’s Wi-Fi by navigating to the Seat page, selecting Update seat Wi-Fi, and following the step-by-step instructions for updating Wi-Fi.
    • If your Wi-Fi has been disconnected or dropped, your seat will store your sit data and upload it once the connection is restored.
  4. Your seat is updating its software.
    • Your seat’s software updates should never take longer than 15 minutes. If you don’t see your sits and you have none of the above issues, consider checking in a bit later.
  5. Your sit was under 10 seconds.
    • Sits lasting less than 10 seconds are not saved.

What if a sit that is not mine shows up in my data?

If you see a sit that does not seem to be yours, you can unclaim this sit by navigating to the Home page, scrolling past your Latest Measurements and selecting the See All Data button. From there you can select the sit that does not belong to you, and then select Unclaim this sit.

What if my SmartSeat is no longer identifying any of my sits?

If your seat is no longer positively identifying your sits and hasn’t done so over the several days, we recommend you initialize with your seat once more. If this does not resolve the issue please contact support@casanacare.com or call (585) 497-2534 for additional assistance.

Can I refer my friends and family?

Yes! If your friends or family might benefit from a SmartSeat please refer them to our website, www.casanacare.com, or reach out to us at sales@casanacare.com.

How can I remove a seat user from my SmartSeat?

To remove a seat user, please contact support@casanacare.com or call (585) 497-2534.

Bluetooth Troubleshooting:

How do I turn on the seat’s Bluetooth?

Pressing the button on the back of your SmartSeat restarts the seat and turns on the Bluetooth. Once your seat’s Bluetooth is on, you can pair with is using the Casana app. The Bluetooth in the seat will turn off after four hours to preserve battery life. 

If you need to reconnect to your seat via Bluetooth at any time, press the button on the back of your SmartSeat to turn the seat’s Bluetooth back on.

I don’t feel my button “clicking”? How do I know it’s working?

The button ‘click’ is very slight, so it’s possible you will not always feel it. The best way to determine if the button is working is to look for the flashing red light of the PPG (seen below).

I pressed the button several times but nothing happened.

After pressing the button, give the seat approximately six seconds before pressing it again. The SmartSeat will only reset after you have released the button.

The PPG (red light) doesn’t turn on.

Try resetting your SmartSeat by pressing the button on the back of your seat between the hinges. If the PPG does not flash the red light after a few seconds, please contact Casana Support at support@casanacare.com or call (585) 497-2534.

The PPG (red light) won’t turn off.

If your PPG has not stopped emitting the red light please try resetting your SmartSeat by pressing the button in the back of the seat between the hinges. If this does not fix your issue, contact Casana Support at support@casanacare.com or call (585) 497-2534. In the meantime, removing the battery will turn off your SmartSeat.

Is it normal that the red light stays on for a few seconds after I stand up from the seat?

Yes, that is perfectly normal. It simply means that your SmartSeat was still measuring your blood oxygen levels when you stood up.

Wi-Fi Troubleshooting:

I changed my Wi-Fi password; do I need to update my SmartSeat?

Yes. If your Wi-Fi password or SSID has changed, you must update your seat in the app. Navigate to the Seat page, select Update seat Wi-Fi, and follow the on-screen instructions.

Can the SmartSeat connect to public or shared Wi-Fi networks?

The SmartSeat is designed to connect to secure, private Wi-Fi networks for safety and privacy. Public or shared networks will not be able to connect to the SmartSeat. We highly recommend you use your own private Wi-Fi network.

What should I do if the Wi-Fi signal is weak in my bathroom?

If the Wi-Fi signal in your bathroom is weak, consider using a Wi-Fi extender or moving your router closer to the bathroom. 

Will my SmartSeat still function if it loses Wi-Fi connectivity?

Your SmartSeat will still function as a regular toilet seat if it loses Wi-Fi connectivity and will store data directly on the seat. Once Wi-Fi connectivity is restored, the seat will upload the data to the Casana Cloud and display the data in the Casana app or at mysmartseat.com.

How often does the SmartSeat need to be connected to Wi-Fi?

It’s best to keep your SmartSeat connected to Wi-Fi continuously to ensure real-time data syncing and to receive any software updates. Occasional disconnections are manageable; the seat can locally store data temporarily and sync with the Casana Cloud once reconnected.

Can I use a VPN with my Casana app?

Using a VPN on the device where the Casana app is installed should not affect the app’s performance or connectivity to the seat. However, ensure that any network-level VPN settings on your router still allow for local device communication.

What happens if I upgrade my home Wi-Fi router?

If you upgrade your home Wi-Fi router and the network name or password is different from your previous Wi-Fi settings, you will need to reconnect your SmartSeat to the new network. Navigate to the Seat page and following the instructions listed after selecting the Update seat Wi-Fi button.

Can multiple SmartSeats in my home connect to the same Wi-Fi network?

Yes, you can connect multiple SmartSeats to the same Wi-Fi network. Each seat can be independently configured and managed within the app.

How do I troubleshoot a ‘Wi-Fi network not found’ error in the Casana App?

If the app cannot find your Wi-Fi network, ensure your phone is connected to the Wi-Fi network you wish to use. Check for typos in the network name (SSID), and ensure the seat is within range of the network. If issues persist, try restarting your Wi-Fi router.

Battery Replacement:

How do I know the battery was successfully replaced?

As soon as the battery is connected, the PPG should flash a red light. Another way to check is via the Casana app. On the Seat page, the battery status should show 100% charged if everything is connected correctly.

I’ve replaced the battery, but the PPG’s red light did not blink and the Seat page does not show 100% battery level. What should I do?

The first thing you should do is check that all connections are secure. If the battery is not connected properly, the seat won’t turn on. If issues persist, contact Casana Support for further assistance.

I pulled out the black extension wire, did I break anything?

Not at all! The extension wire is to make replacing the battery easier for you. If you still have the extension wire, you can connect it to the white ‘female’ connector inside the seat.

If you have lost or broken the extension wire, you can directly connect the battery to the board inside the seat in the same way as outlined above or contact support@casanacare.com or call (585) 497-2534 for a replacement extension wire.

Can I use any T10 screwdriver for the battery replacement?

Yes, any T10 screwdriver will work. A T10-bit will be sent to you with your replacement battery. If you’d prefer to use your own, you should be able to find T10 screwdrivers at most hardware stores. Be sure the screwdriver fits well to avoid stripping the screws.

How often should the battery be replaced in the SmartSeat?

Battery life depends on usage, but typically, you should expect to replace it every year or so.

What should I do with the old battery?

Please dispose of the old battery responsibly. Check with your local waste management services for recycling options for electronic components and batteries.

 Is it safe to replace the battery myself?

Yes, the battery replacement process is designed to be user-friendly. Just follow the instructions carefully. You could also ask a friend or family member to assist you. However, if you feel uncomfortable performing the replacement, please contact Casana Support at support@casanacare.com or call (585) 497-2534 for assistance.

Will replacing the battery reset my saved settings or the seat’s Wi-Fi settings?

No, your settings and data are stored securely in the Casana Cloud, so replacing the battery won’t affect your saved preferences or data.

Will replacing the battery delete any of my data?

No. Your data is stored securely in the Casana Cloud and will not be affected. 

What if the new battery doesn’t fit or connect properly?

Please only use a battery provided by Casana. If you are using a Casana-provided battery and fit or connection issues persist, stop the replacement process and contact Casana Support at support@casanacare.com or call (585) 497-2534.

Can I use a higher-capacity battery for a longer life?

We recommend using only the specified 3-cell battery pack provided by Casana to ensure compatibility and device longevity. Using a non-specified battery may damage your SmartSeat.